Enterprise Customer Success Manager | Austin, TX | Hybrid

Enterprise Customer Success Manager

Join a fast-scaling global tech company reshaping how major construction projects are delivered. You'll help industry leaders adopt next-generation tools and play a key role in driving growth across North America and beyond.

As an Enterprise Customer Success Manager, you'll help scale a global platform by driving meaningful, long-term success for enterprise customers.

What You'll Take On

• Serve as a trusted advisor to a portfolio of enterprise customers, helping them achieve measurable outcomes and long-term success.
• Own all post-sales activities, driving engagement, product adoption, and customer satisfaction through strategic planning and relationship building.
• Build and maintain joint success plans to guide customers through change management, high-value use cases, and broader organizational adoption.
• Develop a deep understanding of the platform to advise customers on the most relevant features, workflows, and best practices for their business.
• Increase retention by conducting regular check-ins and leading strategic business reviews to ensure alignment on goals, outcomes, and future growth opportunities.
• Monitor customer health to identify churn risks early—and proactively design strategies to mitigate them.
• Partner with Product and Engineering teams to communicate customer needs, track feature requests, and ensure critical issues are addressed.
• Collaborate across the organization, connecting customers with key internal stakeholders to drive advocacy, insights, and continuous improvement of the platform and customer experience.

Who You Are & What You Bring

• 3+ years of experience in Customer Success or Account Management, ideally within Enterprise SaaS.
• Strong understanding of SaaS KPIs, customer lifecycle metrics, and drivers of value and retention.
• Skilled in objection handling, conflict resolution, and navigating challenging customer situations with ease.
• Highly organized, self-motivated, and committed to doing what's right for both the customer and the business.
• Strong presenter with the ability to design and lead joint success plans, strategic reviews, and executive-facing conversations.
• Curious, proactive, and eager to become an expert in a complex product and the broader construction technology ecosystem.
• Energized by working in a fast-paced, scaling environment, where ownership, initiative, and impact matter.
• Bonus Points for: Experience in Construction industry (or similar)