Customer Service, Order Management Representative ( German Speaking )

Customer Service, Order Management Representative (German Speaking)

As a Customer Service, Order Management Representative (German Speaking) you will be responsible for managing the end-to-end order process, ensuring accuracy and exceptional customer satisfaction.

Your role ensures flawless order execution, drives process excellence, and strengthens collaboration between Customer Service, Sales, Supply Chain, OPEX and IT.

Your scope includes:

• Pricing administration
• Order entry
• Billing adjustments
• Collections
• Problem resolution
• Complaint handling
• Master data maintenance

Responsibilities

Your Responsibilities

• Ensure perfect order fulfillment and resolve issues promptly.
• Act as the primary operational point of contact for customers within the EM region.
• Collaborate with internal teams: Sales, Marketing, Supply Chain, Quality, Finance, and Procurement.
• Maintain and update customer master data in SAP.
• Apply diversified pricing applications and process billing adjustments (returns, credit/debits).
• Document and follow up on internal and external complaints.
• Support sales representatives and managers with sales data analysis, reporting, and customer follow-up.

Qualifications

What We're Looking For

• College/University degree.
• Fluent English (both written and spoken) an additional language like Polish is a plus
• SAP knowledge is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Customer Service experience is a plus.
• Precise, detail-oriented, and able to multitask under pressure.
• Positive attitude, empathy, and accountability.
• Open-minded and solution-oriented.

What We Offer

• Cafeteria and Private Health Care Insurance
• Hybrid working model for better work–life balance.
• Professional development
• Structured onboarding support
• Cross‑functional collaboration and opportunities to influence system/process design.
• Inclusive company culture, employee groups, volunteering opportunities.
• Office perks including Dog Days and team community events.

Ready to Make an Impact?

Join a dynamic, collaborative team where your expertise will shape the customer experience and drive process excellence across EMEA.

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you'll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You'll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You'll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you'll grow through cross-functional and international opportunities. You'll feel like you belong in our diverse community. You'll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You'll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you'll always find your place at Celanese.