Customer Experience Coordinator

Customer Experience Coordinator

As the Customer Experience Coordinator you'll be the analytical backbone of our customer service operations, ensuring seamless processes while identifying opportunities for continuous improvement.

Responsibilities

You will be involved in the following tasks:

• Analytics & Reporting: support leadership with regular review of KPIs with necessary actions suggested, provide ad-hoc reports as needed with a focus on day-to-day operations
• Ad-hoc reporting requirements for Commercial for order overviews
• Celonis: Monitoring workload per process and process adherence >> align with OPEX team for potential process improvements
• Recommend process improvement including investigation of repetitive quality failures with focus on Customer Service (Work with QN Coordinator and Quality Management team).
• Audits: Support CX in internal and external audits by obtaining requested evidence i.e., IATF support.
• Knowledge retention: ensure regular review of process documentation.
• Business Rules: Works closely with CX teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied properly.
• Back-up of Team Lead (optional).
• Support Consignment Coordinator's tasks

Qualifications

You will bring:

• 3-5 years of customer service experience, preferably in a multinational environment
• Strong analytical skills with proficiency in Excel, Power BI, and data visualization
• SAP knowledge and understanding of business process optimization
• Excellent problem-solving abilities and attention to detail
• Strong communication skills in English
• Proactive mindset with ability to manage multiple priorities

Why Celanese

• Professional challenges
• Hybrid working - 2 days office and 3 days home office
• Utilizing your German and English language skills
• Developmental opportunities
• Cafeteria
• Health insurance
• Social and charity projects
• Employee groups and doggy days at the office

About CBS

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you'll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You'll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You'll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you'll grow through cross-functional and international opportunities. You'll feel like you belong in our diverse community. You'll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You'll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you'll always find your place at Celanese.