Desktop Support Analyst

Desktop Support Analyst

We are seeking a motivated Desktop Support Analyst to join our D&T team based in Melbourne CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.

About the role:

• Troubleshooting PC related issues via phone, onsite, and using administration tools.
• Incident ticket management
• Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
• Clear and concise reporting of technical errors or escalations to specialist teams or management.
• Client software packaging/installing and hardware kitting, PC setup (image cloning).
• Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.

About you:

• Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
• Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
• Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
• Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
• Valid driver's license, and own transportation.
• As someone who is proactive, with excellent organizational and communication skills and enjoys investigating and solving problems, you'll flourish.

So, what's in it for you?

• Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
• Uncapped opportunities to develop your career within the property industry
• Structured career development to support you and explore your learning potential and career goals
• 14 weeks paid primary carer leave and 'one-month return to work bonus' for primary carers
• 4 weeks paid secondary carer's leave
• Discounted Qantas flights & Bupa healthcare
• Wellbeing program and 2x paid volunteer days

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE