Customer Service/collections Agent - 01.05.2026 CBSL CF

Collection Representative

CBE Companies, a global provider of contact center services, has an immediate need for Collection Representatives for our Monday, January 5th, 2026, class and our recruiters would LOVE to connect with you about this exciting career opportunity!

As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 90 years—and we're still going strong because we offer employees:

• Excellent starting wage + performance-based, uncapped commission plan!
• Excellent benefits!
• Ongoing training & support!
• Career culture with many opportunities for advancement!

Come work for a 2021 Employer of Choice and Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to "doing the right thing"; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we're looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

Purpose of the Position: As a Collection Representative you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Additional Information:

• Training: CBE provides 3 weeks of paid training, no call center experience necessary!
• Work schedule: 3 days with shifts between 8AM - 4:30PM; 2 days with shifts between 9:30AM - 6PM
• Compensation: $14.00 per hour to start, then after 90 days $14.50, and then after 6 months $15.00 per hour plus commissions. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.
• Location: Positions will be located in our Cedar Falls office.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.