Customer Service/ Collection Agent CF - Healthcare 09.29.2025

Now Hiring Customer Service/Collections Agents In Cedar Falls, IA

GREAT SCHEDULE, competitive pay and benefits.

Training class starts Monday, September 29th, 2025.

CBE Companies is looking to fill Customer Service/Collections Agent positions for our contact center in Cedar Falls, IA! CBE is proud to be an InHerSight Top 20 Business Service Employer and Training Magazine Top 100!

As a Customer Service/Collections Agent you will resolve accounts where monies are owed to our clients in a manner that is ethical, legal, professional, timely, and transparent. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer.

Hours: 4 days a week either 7AM-4PM or 8AM-5PM; 1 day a week 11AM-8PM. One Saturday every three (3) months: 8AM-12(NOON)PM.

Duties and Responsibilities

• Be devoted to defining the future of debt collections
• Be devoted to the company's core values
• Accurately assess accounts to ensure appropriate actions are taken
• Effectively work accounts calling all available numbers
• Work to reach a resolution on accounts placed with our office
• Promote and suggest urgent resolution of account(s) with consumer or authorized representative
• Attempt to secure payments for current month (excluding states that prohibit)
• Maintain and track accounts that have committed to a resolution
• Follow up with consumers have indicated an interest in resolution
• Adhere to call flow expectations of department
• Work to exceed minimum expectations of production and work efforts set by management
• Work and maintain individual worklists (queues) including but not limited to: setting reminders, holds and waits; monitoring and working payers; sending accounts to proper worklist (queue)
• Make all necessary updates in the collection system including but not limited to: accurately documenting accounts; updated addresses, contact numbers, emails (marking verified where necessary); updating account statuses, strategies, and queue locations; sending accounts to proper worklist (queue); removing wrong numbers and other contact information known to not be valid for consumer; updating and documenting restrictions on account
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Maintain an up to date working knowledge of state and federal laws pertaining to debt collection
• Maintain an up to date working knowledge of company and departmental policies
• Maintain an accurate timecard, punching in/out when necessary
• The company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
• Must be able to remain in a stationary seated position up to 85% of the work shift.
• Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
• Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
• Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
• Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.
• Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.

Education and Experience Preferences

• High school diploma or its equivalent
• Collection, customer service or telemarketing call center experience preferred
• Bilingual collectors are required to speak and write fluently in the Spanish and English languages.
• Experience working in a team environment
• Background and drug screening required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.