Bilingual Customer Service/collection Agent - Healthcare 09.29.2025 CF

Customer Service/Collections Agent

Now hiring Customer Service/Collections Agents in Cedar Falls, IA. Great schedule, competitive pay and benefits.

Training class starts Monday, September 29th, 2025. CBE Companies is looking to fill Customer Service/Collections Agent positions for our Contact Center in Cedar Falls, IA! CBE is proud to be an InHerSight Top 20 Business Service Employer and Training Magazine Top 100!

As a Customer Service/Collections Agent you will resolve accounts where monies are owed to our clients in a manner that is ethical, legal, professional, timely, and transparent. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer.

Hours: 4 days a week either 7AM-4PM or 8AM-5PM; 1 day a week 11AM-8PM. One Saturday every three (3) months.

Pay: $14 per hour to start; $14.50 per hour after 90 days; $15.00 per hour after 6 months plus commissions.

Duties and Responsibilities

• Be devoted to defining the future of debt collections
• Be devoted to the company's core values
• Accurately assess accounts to ensure appropriate actions are taken
• Effectively work accounts calling all available numbers
• Work to reach a resolution on accounts placed with our office
• Promote and suggest urgent resolution of account(s) with consumer or authorized representative
• Attempt to secure payments for current month (excluding states that prohibit)
• Maintain and track accounts that have committed to a resolution
• Follow up with consumers have indicated an interest in resolution
• Adhere to call flow expectations of department
• Work to exceed minimum expectations of production and work efforts set by management
• Work and maintain individual worklists (Queues) including but not limited to: setting reminders, holds and waits; monitoring and working payers; sending accounts to proper worklist (Queue)
• Make all necessary updates in the collection system including but not limited to: accurately documenting accounts; updated addresses, contact numbers, emails (marking verified where necessary); updating account statuses, strategies, and queue locations; sending accounts to proper worklist (Queue); removing wrong numbers and other contact information known to not be valid for consumer; updating and documenting restrictions on account
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
• Maintain an up to date working knowledge of state and federal laws pertaining to debt collection
• Maintain an up to date working knowledge of company and departmental policies
• Maintain an accurate timecard, punching in/out when necessary
• The company reserves the right to change or assign other duties to this position as appropriate.
• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
• Must be able to remain in a stationary seated position up to 85% of the work shift.
• Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings.
• Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
• Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
• Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.
• Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.

Education and Experience Preferences

• High School Diploma or its equivalent
• Collection, customer service or telemarketing call center experience preferred
• Bilingual collectors are required to speak and write fluently in the Spanish and English languages.
• Experience working in a team environment
• Background and drug screening required.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws.