Customer Service Agent (tpa - ato) - Part - time

Customer Service Agent (Tampa-Airport Ticket Office)

The Customer Service Agent (Tampa-Airport Ticket Office) reports to the Station Manager-Tampa and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.

Summary of Key Responsibilities:

• Provide excellent customer service to our customers and internal team members
• Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
• Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements
• Occasionally responsible for escorting and assisting unaccompanied minors and passengers with disabilities throughout the airport on departure and arrival
• Timely advise vendors of flight schedule changes and irregularities
• Provide customer service to contract carriers
• Finalize documents connected with assignments and procedures
• Maintain flight files in accordance with company and government regulations
• Adhere to prescribed safety and security procedures
• Must be well groomed in appearance and adhere to uniform appearance standards

Qualifications, Skills & Experience:

• Minimum of a high school diploma or equivalent with passes in Math, Geography, and English
• Ability to undergo three (3) weeks of intense job training if deemed necessary
• Proficient with Microsoft Office Programs, specifically Excel and Word
• Ability to work independently and under pressure at times while maintaining accuracy
• Excellent oral and written communication skills
• Extensive customer service experience
• Postholder must be able to lift suitcases and types of baggage up to 70 lbs.
• Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography
• Promote strong Customer Care Culture

Desirable:

• Ability to speak a foreign language (preferably Spanish)
• Working knowledge of IATA Procedures
• Flexibility and willingness to work on weekends, evenings, and public holidays on a roster basis as well as irregular hours on short notice

Cayman Airways offers an excellent compensation package.

Non-U.S. citizens are not eligible for hire. The deadline for receipt of applications is 31st October 2025.