Customer Services Coordinator - Dammam

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Purpose

Ensure the end-to-end fulfilment of customer service orders – from quotation to delivery. Provide operational and administrative support for service center and field activities.

What You Will Do

Operations Management

• Maintain effective communication with customers throughout quoting and order execution for repair, refurbishment and rental services.
• Process workorders and related entries in the ERP system.
• Manage physical and system movement of rental assets.
• Coordinate inbound and outbound shipment of parts, components, materials and equipment including customs clearance and documentation.
• Collaborate and maintain effective teamwork with internal teams including service operations, sales, logistics and finance
• Dispatch field and workshop technicians, prepare time reports and assist with travel arrangements
• Procure tools, equipment and supplies for operations; collaborate with suppliers.
• Oversee facility maintenance and related procurement.
• Provide administrative support for in-country employees and visitors.
• Track operational KPIs and prepare management reports.

Top Candidates Also Have

• College or university degree.
• Minimum 5 years of hands-on experience in operations or sales support.
• Good knowledge of logistics processes and documentation: transportation, import/export and international trade, including GCC customs regulations.
• Strong analytical, problem-solving, and decision-making skills.
• High attention to detail and accuracy.
• Strong customer focus.
• Excellent communication skills.

What We Offer

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.