Executive IT Support Specialist

Executive It Support Specialist

The Executive IT Support Specialist (EITSS) role ensures the smooth operation of IT support services for the Office of the CEO team and the Board of Directors. This individual will identify, recommend, implement, and support technology solutions including software, apps, and AI solutions that will enhance and streamline productivity and improve user experience.

The EITSS provides technical advice, guidance, and education; troubleshoots and restores technical services and equipment by analyzing and diagnosing symptoms to identify and implement root-cause problem resolution; is responsible for the setup, testing, installation, and management of laptop computers, handheld devices, printers, software, and peripherals used by the Office of the CEO and the Board of Directors. This individual must be willing to provide additional support with meeting preparation and coordination, such as ordering food and concierge services for visitors.

Core Responsibilities & Essential Job Functions:

• Serve as a primary point of contact for the Office of the CEO Team for all IT support issues, requests, and questions.
• Configure, test, and install end-user technologies (e.g., laptop computers, desk phones, mobile devices (phones/tablets), desktop software, and printers) for the Office of the CEO team.
• Keep up with emerging technology trends and develop simple and engaging artifacts to education team and board members on these trends.
• Seek ways through the use of technology to drive efficiency and streamline workflows.
• Provide technology support for board and team meetings.
• Interact with outside service providers, outsourcers, and auditors.

Qualifications:

Minimum Education, Experience & Training Equivalent to:

We believe humans with diverse experiences may be suited for the work at hand. We are avoiding education and experience minimums for this role with an acknowledgment that these can be barriers for historically excluded groups. This role will be best suited for someone with multi-year experience supporting and communicating with executive members of a corporate organization. We are seeking someone with extensive knowledge of end-user computing technologies, including laptop and Mac computers, Microsoft Windows 10/11, Microsoft 365, Microsoft Windows Server / EntraID, iOS handhelds, Zoom, Microsoft Teams (including Teams phone), Poly (formerly Polycom) Video Conferencing systems, and Copilot and other AI technology.

Helpful Skills + Knowledge (aligned to our core values):

Bold:

• Challenges the status quo and embraces disruptive innovation.
• Leads transformative initiatives and drives systemic change.
• Navigates ambiguity and uncertainty with a growth mindset.

Community-Oriented:

• Strong connector with the ability to build relationships with diverse groups.
• Passion for creating inclusive and equitable environments.
• Experience in collaborating with cross-functional teams to achieve shared goals.
• Strong user advocate, elevating the needs of any audience in the growth design process.

Equity-Informed:

• Effectively advocates for historically excluded or forgotten groups.
• Approaches work with empathy, engages in continuous feedback.
• Understands that humans have biases and are imperfect as a baseline.
• Effectively working with an ethnically, socioeconomically, linguistically, and culturally diverse population.
• Understanding of the social determinants of health and healthcare disparities.
• Experience in working with people with disabilities and underserved populations and addressing health inequities.

Wellbeing-Driven:

• Advocate for the wellbeing and needs of your team to be effective contributors in our ecosystem.
• Committed to employee + community well-being and work-life harmony in your leadership.
• Ability to foster a safe and supportive work culture in all rooms.
• Willingness and commitment to personal self-reflection and systems re-thinking.
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace.
• Visual and auditory ability to work with clients, staff and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.

Conditions of Employment:

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend any required training, e.g., HIPAA compliance, workplace safety, cyber security, and inclusive leadership for managers.

Time Type: Full time

Compensation:

$40.00 - $47.00 per hour

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

Catalight is an equal opportunity employer.