Rental Services Technical Support Manager

Rental Services Technical Support Manager

The Rental Services Technical Support Manager serves as the subject matter expert in mechanical knowledge and service excellence support for Rental Services. As a key member of leadership, this position will work closely with the Operations Manager and Branch Managers to achieve ambitious growth goals and exceed customer expectations.

What You'll Do:

• Serve as the subject matter expert, assisting technicians and/or Service Manager on technical questions, issues, diagnoses, investigations and failure analyses.
• Manage projects, objectives, and action plans related to the rental service operations functions.
• Develop and maintain adequate strategies and procedures to measure the efficiency of the service departments.
• Direct and review job quotes, work orders, work in process, warranty recovery, job closing routines, customer invoicing, management reports, purchase order routines, expenses, overtime, and PIP/PSP programs.
• Set the standard for quality assurance, ensuring repairs and preventative maintenance are completed in a timely manner; ensure that all employees are properly trained.
• Analyze and resolve work problems or assist employees in solving work problems.
• Coach and mentor Service Managers at multiple locations.
• Collaborate with other departments to enhance cooperation and effective cross-departmental processes.
• Assist in the development of rebuild practices, parts reusability practices, flat total programs, and general repair level guidelines.
• Generate, analyze and communicate related reports.
• Maintain strong working relations with vendors and supply resources.
• Maintain technical product knowledge.
• Maintain awareness of departmental budget within scope of responsibility in order to meet or exceed financial goals.

What You'll Need:

• Bachelor's degree from a four-year college or university; or five to ten years' related experience and/or training; or an equivalent combination of education and experience.
• Minimum five years' experience with Caterpillar and/or allied equipment product lines required.
• Proficient analytical, problem-solving, decision making, interpersonal, relationship building, communication, leadership and influencing skills.
• Intermediate budget management knowledge.
• Intermediate computer skills for MS Office Suite software.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid Driver's license and clean driving record.

Why Work With Us?:

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don't you want to work with awesome people?

Important Information:

While performing the duties of this job, the employee is regularly required to sit, talk or hear; use hands to finger, handle, or feel; reach with hands and arms; occasionally stand, walk, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Required travel up to 50%. This position is considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA.