Customer Service Associate

Customer Service Associate

Come and be the voice of Castle Trust Bank!

Do you love solving problems and making people feel heard?

Are you inquisitive and like to ask questions to better your understanding?

Can you put yourself in the shoes of a customer and relate to what they are saying?

Do you have excellent communication skills and a positive attitude?

If so, we want you to join our team!

Here at Castle Trust Bank, we're not just looking for experience, we're looking for people with the right skills, behaviours and personality who want to do a simple thing – deliver an exceptional and memorable experience for our customers.

What you'll do:

• Be the first point of contact for our customers over the phone and on email, delivering exceptional service every time
• Handle queries with confidence, empathy, and a can-do attitude
• Work closely with a supportive team who values your ideas and energy

What we're looking for:

• A natural communicator who thrives on connection
• Someone who brings positivity, resilience, and can multitask
• A positive, team-oriented attitude
• No banking experience? No problem. We'll teach you the ropes - you bring the personality...

Why join us?

• A starting salary of £24,500, rising to £26,500 per annum once competent in the role
• An annual performance related bonus (up to 10% of base salary)
• No weekend working – Monday to Friday, 09:00 to 17:30
• A culture that celebrates individuality and teamwork
• Opportunities to grow, learn, and make a real impact
• Benefits that support your wellbeing and career journey

Ready to bring your personality to a place that values it? Apply now and let's make great things happen together.