Senior Key Account Manager
Cartrack
Senior Key Account Manager
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries. We are looking for a Senior Key Account Manager to join our collaborative, vibrant, and fast-growing team. Team members are empowered to contribute ideas that drive innovation, efficiency, and customer success.
Responsibilities
Build strong relationships with decision makers, fleet managers, and system users, and manage all services related to assigned key accounts.
Establish strong rapport and trust through proactive and consistent engagement.
Understand client needs and identify new business opportunities for upselling and cross-selling.
Handle and resolve customer enquiries or issues across all communication channels, ensuring proper follow-up through to final resolution within agreed timelines.
Coordinate with internal teams to deliver solutions that meet clients' business objectives.
Identify and implement strategies to improve customer satisfaction, loyalty, and retention by exceeding customer expectations.
Prepare regular progress reports and forecasts for internal and external stakeholders.
Requirements
Diploma or Bachelor's degree in any discipline, or equivalent relevant industry experience.
Minimum 5 years of experience in customer service, aftersales support, or account management in B2B.
Proficient communication skills in English and Mandarin. Excellent interpersonal skills, with the ability to engage stakeholders at all levels.
Tech-savvy and computer literate, with the ability to quickly adapt to new systems.
High-energy team player who can also work independently.
Willing to work onsite in Kuala Lumpur and travel nationwide for fieldwork as required.