Product Trainer (customer Service Experience Welcome)
Cartrack
Job Title
Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.
Responsibilities
Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
Designing and executing quality training to external clients across regions.
Ability to conduct training sessions in English, Malay, Mandarin and Cantonese.
Provide weekly classroom training and onsite/online training to external clients.
Maintain effective communication with customers to establish further training needs.
Gather feedback on customers and propose solutions to gaps.
Evaluate the effectiveness of training and modify materials and processes as appropriate.
Assist in creating and updating of Product User Guides.
Conduct internal product training sessions for onboarding staff.
Type Of Training
Induction: Company and Product Introduction.
New Product Launch.
In-depth Cartrack Solutions training.
Requirements
Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
At least 3 years in a learning and development and/or training/customer care.
Confident and strong communication skills.
Experience conducting virtual trainings.
Open to customer service experience with strong communication skills.
Preferred experience in a client-facing role.
Fluent English, Malay and Mandarin communication skills for clear communication to different customers.
Cantonese is added advantage.
Confident to conduct stand-up presentations for client-facing presentations.