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Help Desk Team Lead
Lead remote diagnostic efforts to resolve field device system issues efficiently
Remote
Junior
3 weeks ago
Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.
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Job Title
Responsibilities:
- Providing technical support to teams within the organization when required
- Resolve customers' enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
- Maintaining and updating technical documents and procedures
- Identifying and resolving system issues
- Perform daily system monitoring, verifying integrity and availability of Cartrack's application
- Perform daily post installation/ QA validation
- Review systems and application logs for remote diagnostic of field devices
- Provide training and assistance to users of Cartrack application systems
- Provide on-site field support and installation
- Verify completion of scheduled jobs
- Internal IT support
Requirements:
- Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
- Minimum 3 years of experience in the IT service industry.
- Proficient in English
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
About Cartrack
A global provider of fleet management solutions, vehicle tracking, and insurance telematics for businesses and consumers.