HELP DESK Analyst II

Maintenance Technician

Carrols Corporation headquartered in Syracuse, NY, is a subsidiary of Restaurant Brands International, Inc. (RBI). Carrols operates over 1,000 Burger King restaurants.

At Carrols, a job is never just a job. It's a career. We are excited to add a new employee to our Construction departments Facility Maintenance Organization and are currently recruiting for a Maintenance Technician to join our team.

The Maintenance Technician will provide first point of contact technical support through analysis and problem solving for the installation, maintenance, implementation and documentation of the current Restaurant Systems software and hardware technologies via phone or remote support communication.

Key Job Responsibilities:

• Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
• Install/update hardware and software to resolve system related issues per established procedures
• Diagnose and document system related issues in a timely and efficient manner.
• Follow-up on unresolved issues to ensure timely resolutions.
• Adjust activities based on call volume fluctuations.
• Interpret user problems and recommend solutions.
• Escalate unresolved issues to the correct resource.
• Ability to organize and prioritize tasks to ensure timely problem resolution.
• Flexible work hours.
• Other duties as assigned.

Experience:

• 2+ years of experience in an IT support/HelpDesk support role.
• Experience with HelpDesk software and remote support tools desired.
• Retail experience to include POS and Back Office management applications including inventory systems.
• Experience in a multi-shift or 24/7 environment preferred.
• Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred.)
• Good understanding of LAN, WAN and Wi-Fi
• Good analytical skills
• Work well under pressure with minimal supervision.

The pay range for this position is $24.00- 26.00 per hour depending on experience. Pay is to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.