Head Of IT Service & Capability

Head Of It Service & Capability

We are seeking an experienced Head Of It Service & Capability to lead the delivery of IT services and build capabilities that enable Carlsberg's business transformation. This is a unique opportunity to join Carlsberg at a pivotal time, as we embark on significant transformation initiatives including the migration to SAP S/4HANA Rise and the establishment of a Global Capability Centre. Working closely with senior business leaders and IT leadership, you will help define and implement the future IT operating model.

Your tasks will mainly consist of:

• Leading end-to-end IT service transitions
• Developing transition strategy, roadmap, governance, and risk mitigation frameworks.
• Ensuring minimal disruption to business operations during transitions.
• Overseeing knowledge transfer, documentation, and operational readiness.
• Managing vendor relationships and contractual obligations during transitions.

• Building long-term IT capabilities (skills, tools, governance frameworks, delivery models) within the capability center.
• Defining and driving a talent development strategy for critical IT skills (cloud, data, cybersecurity, ERP, DevOps, ITSM).
• Establishing best practices in IT service management, agile, and DevOps.

• Ensuring compliance with global IT policies, security standards, and regulatory requirements (GDPR, etc.).
• Setting up performance metrics (KPIs, SLAs, OKRs) to track transition and capability outcomes.

• Partnering with functional IT directors (Applications, Infrastructure, Data, Security) to ensure smooth onboarding of services.
• Leading cross-functional teams and create a high-performing leadership bench.

Your skills and profile would preferably include:

• Proven track of IT leadership experience, including 5–7 years in transition and program management roles.
• Proven experience in establishing or scaling IT and global capability centers (preferred).
• Demonstrated ability to lead and manage global, cross-cultural teams.
• Strong track record in IT transitions, service delivery, and large-scale transformation programs.
• Deep understanding of IT operating models, ITIL/ITSM frameworks, cloud technologies, ERP, and digital platforms.
• Expertise in vendor management, outsourcing/insourcing strategies, and governance.
• Exceptional change management, communication, and stakeholder engagement skills.
• Strategic mindset with the ability to drive execution while building long-term capabilities.

We are a global team who work close together despite being on a distance and we support each other when needed. We have an informal tone and though we are serious about our work we like to have fun together meeting in "virtual Friday bars". We're geared to work globally and as such the role provides great opportunity to be flexible; supporting better brewing for tomorrow with work schedules that can support you today.

Carlsberg IIT is the global provider of business services to all functions, regions, and markets in the Carlsberg Group. This includes business process design, system solutions, shared services, and system operations. IIT employs approx. 600 people. A tight collaboration with the local markets is established in all three regions; Western Europe, Eastern Europe, and Asia. Carlsberg IIT is situated in Valby, Copenhagen. Carlsberg IIT is overall responsible for the provision of IT and data services across all Carlsberg functions and markets.

Carlsberg Group: Brewing for a better today and tomorrow. For us success has always been in the diverse mix of our people, our beers and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and international experience to ensure that our organization stays agile, inclusive and prepared for future growth. Only by acknowledging and harvesting from different perspectives and experiences, will we gain competitive advantage and leverage the effect of diversity for business growth. Carlsberg aims to create equal access to opportunity regardless of social identity, and we encourage everyone to apply regardless of gender, nationality, race, religion or any other characteristics protected by law.