Customer Service Representative

Empowering the People That Make Global Commerce Happen

CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges.

CargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence. If you think we are a great mutual fit, we want to hear from you!

About the Role

You'll provide top-notch customer service via email and phone, support payment processing, track shipments, and ensure smooth operational flow. Ideal for candidates with 1–2 years of call center or service experience. You'll also help manage administrative tasks, update databases, and coordinate with internal departments to resolve client issues and support our growing logistics operations.

What You'll Do

• Handle general inquiries and complaints, as directed by Operations Supervisor or Manager.
• Assist in answering general inquiries, resolving customer complaints and/or directing them to the appropriate department.
• Suggest solutions and provide customer support by email or phone when necessary.
• Process customer requests in accordance with the loading facility's instructions, except ACH payments that are exclusively managed by Supervisors.
• At the request of a customer: a) track the cargo; b) send payment receipt; and/or c) contact a freight center to verify a payment.
• If applicable, communicate facility rates to customers in case of increase, as would be reflected on their CS invoice.
• Process payments, update payment status.
• Keep track of estimated time of arrival of the cargo and follow up with facilities portals.
• Update the database if there are changes in the rates of the loading facilities.
• If necessary, correct the AWB/MBL/HBL number and notify all parties.
• Contact the courier for updates on checks sent for delivery and/or request that it be canceled.
• Notify or forward a customer to the CS Billing Department if a payment has been canceled, an invoice requires additional billing or partial refund.
• Transfer a customer to Collections if for Credit Holds or request a credit increase from CargoSprint.
• Transfer customer to AR for payment details to CargoSprint.

Qualifications

• English language proficiency
• Sense of urgency
• Attention to detail
• Work under pressure

Does this role sound like the next step in your career? We'd love to hear from you! If you don't meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable.

Our Commitment to an Extraordinary Work Environment

At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.