IT Support Specialist - Field Tech

Information Technology Support Specialist

The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing devices, workstations and network equipment; diagnoses and resolves problems in response to client reported incidents; converses with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with end user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. Demonstrate proficient and comprehensive knowledge of defined skill areas/applications; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; may lead a project team involved in completion of difficult assignments.; typically work with minimal supervision on difficult assignments, consulting with manager on unusual matters.

• Provide exceptional customer service and technical support to end-users for hardware and software.

• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.

• Provide guidance and explain policies and procedures to end-users.

• Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.

• Train users on new devices and technologies.

• Install software on new or existing devices, in accordance with standard procedures.

• Assist in the set-up of new equipment and devices.

• Assist users in obtaining access to systems.

• Utilize and maintain ticketing system, knowledge bases, white papers, FAQs, and vendor documentation.

• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.

• Assist with preventative maintenance within specified guidelines and procedures.

• May review and evaluate new computer hardware and software products.

• Assist in the tracking of hardware and software inventory.

• Assist and interact with hardware and software vendors.

• Participates on projects & IT system-wide teams.

Education:• Minimum: Bachelor's Degree in Finance, Economics, Engineering, Healthcare, or related field.

Experience:

• 3+ years related experience• Associate degree or higher in Information technology computer science, engineering, or a related field. Or an equivalent combination of education and experience.

• Experience in a similar role would be advantageous.

Qualifications:

• Relevant industry certification may be required

• Excellent technical, diagnostic, and troubleshooting skills.

• Excellent communication, motivational, and interpersonal skills.

• Minimum of Level 2/3 support expertise in the Microsoft Ecosystem (Active Directory, Office 365, etc.)

• Minimum intermediate knowledge of Infrastructure concepts: (networking, servers, SANs, etc.)

• Must have reliable transportation.

What We Offer:

• Pay Range: $30.00 - $38.00 per hour
• The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
• Medical, dental, and vision insurance
• 401K
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities

Influenza Vaccinations are a requirement for employment at CarePoint Health. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from CarePoint.

CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.