Bilingual Customer Support Associate

Bilingual Customer Support Associate for CardWorks

Join our team - and take the next step in achieving a fulfilling career!

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. CardWorks Servicing, LLC provides end-to-end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offer backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

What Will You Do as a Bilingual Customer Support Associate for CardWorks?

As an Associate on this team, you will work in a call center environment, answering telephone inquiries and resolving questions or complaints to ensure customer retention and satisfaction. This position's main responsibilities may include but are not limited to:

• Assisting and advising accountholders regarding their accounts
• Answering telephone calls and interacting with customers in a professional manner
• Facilitating problem resolution in accordance with policy and procedure
• Updating and notating customer information within the operating system
• Completing necessary steps to initiate account transactions and investigations
• Advising accountholders of billing dispute procedures, including transferring calls or opening disputes if after hours
• Determining when to escalate calls that require further assistance

Qualifications and Experience:

• High school diploma or equivalent required
• Prior customer service experience required
• One (1) year of related inbound or outbound call center or collections experience preferred
• Bilingual Spanish required
• Proficiency with computers and Microsoft Office Suite
• Detail-oriented with strong organizational skills
• Excellent written and verbal communication skills
• Ability to exercise discretion when handling confidential information

Schedules & Training:

We are hiring for our upcoming training class beginning in November/December 2025. This role requires in-office attendance and full participation in a 6-week classroom training program.

Scheduling Needs:

We primarily have openings for mid-shift, afternoon, and evening schedules. There is limited availability for earlier shifts. All schedules are 8 hours and include four weekday shifts and one weekend day.

If you're flexible, eager to learn, and ready to grow with us, we encourage you to apply!

#INDHP

Our Employee Value Proposition:

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package - Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.