IT Service Desk Operator (6 Months Fixed Term)

IT Service Desk Operator

At Capricorn, we're looking for an enthusiastic and technically capable IT Service Desk Operator to join our growing technology team. This is more than just a support role—you'll be the go-to expert for resolving complex technical issues, improving systems, and delivering a seamless experience for our users.

You'll thrive in this role if you enjoy solving problems, collaborating across teams, and staying calm under pressure. Your ability to communicate clearly and empathetically will be just as important as your technical know-how.

• Tackle complex hardware and software issues with confidence and efficiency.

• Deliver exceptional support through clear communication and a user-first mindset.

• Manage incidents and service requests using ITSM tools, ensuring timely resolution and SLA compliance.

• Collaborate with cross-functional teams to improve systems and streamline processes.

• Contribute to major IT projects and support change initiatives.

• Maintain accurate documentation and build out knowledge base resources.

• Identify opportunities to enhance workflows and elevate the user experience.

• Stay current with emerging technologies and best practices.

• Strong troubleshooting skills and a passion for problem-solving.

• Excellent communication and active listening abilities.

• Solid understanding of operating systems, software, networking, and hardware.

• Familiarity with IT service management tools and processes.

• A collaborative approach and the ability to work well under pressure.

• Strong time management and prioritisation skills.

• This is an entry-level role—prior experience is a bonus but not essential.

• A degree in Information Technology, Computer Science, or a related field is preferred.

• Certifications such as CompTIA A+ or ITIL Foundation are highly regarded.

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.

• Development Opportunities – your success is ours too. We provide opportunities training and development that give you the tools you need to grow.

• Paid parental leave – during life's most important times, we support both parents' leave and their transition back to work.

• Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all our staff Free Gym Membership near the office, Discounted Private Health benefits and brand-new working from home kits to get you started!

If you are ready to become part of a growing community and make a real impact, get in touch today.