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Customer Support Representative (CSR)
Track and close customer complaints and technical support tickets using CRM tools
Entry Level
5 days ago
CapitalSage
A Nigerian fintech firm offering digital banking, investment, and payment solutions to individuals and businesses.
1 Similar Job at CapitalSage
Customer Service Representative
The CSR serves as the first point of contact for agents and customers, resolving issues via support channels.
Key Responsibilities:
- Handle inquiries via phone, WhatsApp, email, and CRM tools.
- Track and close customer complaints and technical tickets.
- Escalate complex issues as necessary.
- Maintain support quality benchmarks and timely resolution rates.
- Conduct follow-up calls to ensure issues are resolved.
- Create daily logs and weekly summaries of support trends.
- Collaborate with tech support for system-level fixes.
- Monitor feedback channels to identify recurring user pain points.
Requirements:
- HND/BSc in any field.
- Good command of English (oral and written).
- Strong keyboard and CRM software proficiency.
- Excellent problem-solving and people skills.
Benefits: Industry standard
About CapitalSage
A Nigerian fintech firm offering digital banking, investment, and payment solutions to individuals and businesses.