Senior Customer Service Representative

Senior Customer Service Representative

Capital Bank N.A. is the fifth largest bank headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans (CBHL) and OpenSky, a credit card division that offers and services credit cards across all states.

Come join a bank where our employees thrive and are engaged in meaningful work. For the third year in a row, American Banker named Capital Bank one of the "Best Banks to Work For" in the U.S.

Capital Bank is looking for a Senior Customer Service Representative to join our team! The Senior CSR participates in driving the deposit growth goals of the bank. This role works in partnership with Business Bankers, Commercial Lenders and Treasury Management Specialists, to assist customers with the establishment of new deposit accounts and ancillary deposit services. The Senior CSR actively supports all marketing campaigns, and achieves individual deposit growth goals.

Position Responsibilities:

• Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
• Ensure a high level of customer satisfaction through the delivery of superior service.
• Conduct all tasks following established bank policies and procedures.
• Assist the Branch Manager in performing all operational duties associated with running a branch office, which include the performance of monthly audits, managing the record retention of bank documents, and training new staff members.
• Competently take charge of the branch when the Manager is absent.

Minimum Education and Experience:

• Associates Degree in relevant field preferred
• Minimum of two years in the role of a Senior Sales and Service Associate or Head Teller

Technical Knowledge and Skills:

• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Strong knowledge of banking policies, procedures, and regulations
• Commitment to the delivery of superior customer service
• Ability to work successfully with a wide variety of people in a team environment
• Detail oriented
• Ability to solve problems and use sound judgement

Comp Details for posting:

• Base Salary Range: $45,000 - $65,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual and company performance.

Additional Details Must have the flexibility to work at other branch locations on occasion if staffing levels deem it necessary.

Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.