Irish Speaking Customer Service Advisor

Irish Speaking Customer Service Advisor

Join Capita Ireland as a Customer Service Advisor – Hybrid Role in Little Island, Cork! Become part of a close-knit, friendly, and dedicated team supporting our clients' customers with general enquiries. You'll play a key role in delivering a positive, proactive service experience every time.

Your schedule: Flexible shifts across Monday to Sunday, working hours between 8:00 AM and 8:00 PM, 40 hours per week. Start date: 16th February 2026 if successful this role requires you to come to our offices on day 1 to collect your equipment and meet the team.

What you'll be doing:

• Handle a high number of customer queries via telephone, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts.
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication.
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process.

What we're looking for:

• Previous experience working in similar environment.
• Being highly methodical with a thorough attention to detail.
• Strong communication skills and the ability to build rapport with all callers.
• Having excellent organisational skills.
• Having the ability to work to stringent customer service SLA's and KPI's.
• Demonstrating confidence and the ability to communicate clearly and effectively.
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills.
• Bringing a proactive attitude with the ability and ambition to develop role in the future.

What's in it for you?

You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• € 30,472 per annum
• 22 days holidays plus the opportunity to purchase additional leave
• Access to Wrkit – giving you access to lifestyle savings, & discounts
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2work scheme…and plenty more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application and complete our screening process so that we can find out more about you.

Location: Little Island, Ireland

Time Type: Full time

Contract Type: Permanent