Customer Service Advisor - Part Time And Full Time Available

Customer Service Advisor

Join Capita Ireland as a Customer Service Advisor in Clonakilty, Co. Cork. Are you passionate about delivering excellent customer experiences? We're looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis. What's the role? You'll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression. Your role will be key in delivering a proactive and professional service that makes a real difference.

Working hours: Monday to Friday, 8:00 AM – 4:00 PM 30 or 37 hours per week – enjoy a great work-life balance with no weekend shifts! Location: West Cork Business and Technology Park, Clonakilty, Co. Cork, P85 YH98 Enjoy working in a scenic and peaceful location with a strong sense of community.

Why join us? Be part of a collaborative and inclusive culture Gain valuable experience in a supportive environment Opportunities for career growth within Capita

Job Description

What you'll be doing:

• Handle a high number of customer queries via telephone and complete administration tasks
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we're looking for:

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organizational skills
• Having the ability to work to stringent customer service SLA's and KPI's
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What's in it for you?

You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

• €21,060 per annum
• 22 days annual leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.