Key Account Manager - Dakar

Role Overview

As a Key Account Manager, you will help drive Capi's mission to make global finance fairer and more accessible for businesses in emerging markets. You'll own relationships with our most strategic clients, ensuring they succeed while unlocking growth opportunities for Capi. Acting as the voice of the customer, you'll embody our values of curiosity, resilience, and going the extra mile - turning insights from the field into impact as we scale across the WAEMU region.

Key Responsibilities

1. Build and grow trusted relationships with key corporate accounts, ensuring their long-term success
2. Identify new opportunities within accounts to drive revenue growth and expand Capi's footprint
3. Act as the voice of the customer, bringing insights back to product and operations teams
4. Go the extra mile to deliver localized solutions that meet client needs in a fast-changing market
5. Track account performance, competitive dynamics, and ensure Capi's value proposition stays sharp

Requirements

• 3 to 5+ years of experience in Key Account Management, Business Development, or Sales in a high-performing environment, ideally in fintech, banking, or B2B SaaS
• Strong track record of managing senior-level client relationships and driving revenue growth
• Excellent negotiation, communication, and presentation skills
• Analytical and results-driven mindset, with the ability to spot and capture opportunities
• Highly organized, resourceful, and able to work independently in fast-paced settings
• Language requirements: Fluent in French and professional proficiency in English
• Location: Dakar

Bonus Points If:

• You've worked in or with emerging markets
• You've been part of a VC-backed startup or top-tier consultancy
• You have experience using modern CRM tools and sales enablement platforms
• You thrive in a high-growth environment with a "no task too small" mindset

Additional Information

• This is a full-time position with competitive salary and performance bonus, share options, and benefits
• Ideal Start date: November 2025 (we are aware that a notice period may need to be fulfilled and can adjust accordingly)

Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds.