Bilingual Customer Service Coordinator (remote) / Coordonnateur(trice) Du Service À La Clientèle Bilingue (télétravail)

Bilingual Customer Service Coordinator (Remote)

Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity.

In this position, the Bilingual Customer Service Coordinator will support inside and outside sales representatives:

• Responsible for increasing customer retention through process knowledge and program management implementation.
• Required to manage revenue backlog based on assignment.
• Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners.
• Create tutorials and facilitate customer meetings via webinars.
• Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer's needs are met on schedule.
• Proactively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities.
• An expert in direct sales order entry system, value added-services, and all operational processes.
• Responsible for reaching out to existing customers, to support in the collection of payment.
• Support distribution centre operational functions as needed.

Qualifications:

• College degree preferred and/or minimum 3 years office experience.
• Ability to facilitate and lead projects.
• Experienced presentation skills.
• Ability to take an analytical approach to problem solving.
• Strong resolution orientation with outstanding communication and customer service skills.
• Ability to work independently in a fast paced and changing environment.
• Knowledge of Microsoft Office required.
• Computer knowledge required: Windows, Outlook.

Why choose us?:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada.
• Competitive pay rate.
• Great benefits and employee assistance program.
• Retirement Savings Plan.
• Company pension with employer match.
• Ongoing training and mentoring.
• Great teammates and collaborative work environment.
• A consistently growing company that promotes from within.

We thank all candidates for their interest. However, only those selected for a telephone interview will be contacted.

Canadian Linen & Uniform Service Corp. is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.