Customer Success Manager

Customer Success Manager

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish health and social care. We are growing continuously and now have about 1000 employees in several countries.

We are now looking for a Customer Success Manager (CSM) to join our team and be part of shaping the future of the e-health market. You will be part of the Customer Delivery organization, report to the Head of Customer Success, and work in a team that is collaborative, supportive, and characterized by a proactive mindset and a culture of openness and shared responsibility.

As a Customer Success Manager, you will be the primary point of contact for your assigned customers, ensuring high satisfaction, managing operational maintenance and support, and helping them utilize our portfolio effectively. You will take full ownership of the customer relationship from a delivery perspective, from understanding contractual commitments and business needs, to ensuring delivery accountability and managing revenue follow-up. Your role will be key in creating customer value by developing and maintaining strong, productive, and profitable relationships, evolving them into long-term partnerships that drive mutual success.

Your daily responsibilities will include:

• Managing ongoing communication with customers, addressing operational needs, setting plans and gathering feedback.
• Keeping up to date with what parts of the Cambio portfolio your customers use, as well as changes in our products that may affect them.
• Identifying and following up on new business opportunities, including upselling and training needs.
• Taking responsibility for customer invoicing and revenue tracking.
• Collaborating closely with internal stakeholders such as Delivery, Sales, Product, and Tech to ensure successful deliveries.
• Contributing to the continuous development of our operations, processes, and ways of working by sharing insights and actively participating in change initiatives.

We offer:

• A meaningful role in shaping the future of the e-health market.
• A key strategic role within the Customer Delivery organization, where your contributions make a real difference.
• The chance to be part of Cambio's exciting journey ahead and to play a key role in building strong, lasting partnerships with our customers.
• A learning culture that supports your professional development and growth.
• A supportive and open team where collaboration and knowledge sharing are part of everyday work.

About you: To feel comfortable and thrive in this role, you are a communicative, collaborative, and driven person. You enjoy taking initiative, work proactively, and are motivated by achieving results. You are curious and adaptable, and your customer-centric mindset helps you build long-term relationships. You are also structured and thrive in a fast-paced, evolving environment.

Cambio is a company with employees from many countries, with many cultural backgrounds and creeds. We think that you share our belief that this diversity is a key building block in creating successful teams. Our culture is described through the words "Trust", "Care" and "Together" which permeate everything we do.

Requirements:

• Proven track record of building and maintaining long-term, profitable customer relationships.
• Experience in managing customer accounts and translating needs into customer value and growth.
• Experience in working with contract management, SLAs, KPIs, and revenue follow-up processes.
• Strong multitasking and project management skills—comfortable managing multiple customer initiatives in parallel.
• High-level interpersonal and relationship-building skills.
• Exceptional verbal and written communication skills in both Swedish and English.
• Ability to collaborate effectively across departments (Sales, Tech, Product, Marketing, Delivery).

It's a bonus if you:

• Have experience from the e-health sector or similar industries.
• Have worked with Cambio's product and service portfolio.

Place of employment: Stockholm or Linköping

At Cambio we value a healthy work-life balance, and to encourage that we apply a hybrid working-model. Together with your team you decide which days you work at the office. On the remaining days you can work remotely from home, but you are always more than welcome to work at the office too.

The employee will have access to sensitive data, necessitating background checks on the final candidate.

We screen the applications and hold interviews continuously so please send your application as soon as possible. We appreciate your patience and understanding during this time.

We look forward to receiving your application!