Junior Account Manager

Junior Account Manager

Location: Salt Lake City

Department: Sales

Reports To: Sr. National Account Manager

Job Type: Full-Time

About the Role

We are seeking a customer-obsessed Junior Account Manager to join our growing sales team. This role focuses on managing a portfolio of Tier 3 and Tier 4 customers—emerging cannabis brands, regional operators, and mid-sized businesses with packaging needs. The ideal candidate will be responsible for retaining existing business, ensuring an exceptional customer experience, and uncovering growth opportunities such as upsells and product line expansions.

This is a perfect role for someone looking to grow into a strategic sales role by mastering relationship management, cross-functional collaboration, and revenue growth tactics.

Key Responsibilities

Customer Retention & Experience

• Conduct regular account health checks to assess satisfaction and identify churn risks.
• Own post-sale relationships and deliver a seamless experience in partnership with our Customer Success, Operations, and Art teams.
• Act as the customer's internal advocate, ensuring prompt issue resolution and effective communication.

Revenue Growth & Upselling

• Identify opportunities for upselling and cross-selling based on account order history, product usage, and industry trends.
• Present product enhancements and new SKUs as solutions that align with customer goals and KPIs.
• Track and grow monthly recurring revenue through consultative engagement strategies.

Pipeline & Process Management

• Maintain 100% accurate CRM hygiene in HubSpot, logging all account activity and forecasting.
• Prepare and lead Quarterly Business Reviews (QBRs) with key accounts to reinforce value and pitch future growth.
• Collaborate with cross-functional teams to improve processes that support customer retention and satisfaction.

What You'll Bring

• 1–3 years of experience in B2B account management, customer success, or inside sales.
• Proven track record of hitting or exceeding retention and/or sales targets in a quota-driven environment.
• Experience managing a high volume of customer accounts (50–100+ preferred).
• Strong written and verbal communication skills with a customer-first attitude.
• Proficiency with CRM systems (HubSpot strongly preferred) and collaboration tools (Google Workspace, Slack, Zoom).
• Ability to work independently while juggling multiple priorities in a fast-paced, evolving industry.
• A proactive, curious mindset and willingness to learn about packaging, compliance, and operational workflows.
• Ability to travel for 1/4th-1/3rd of time depending on quarter.

Nice-to-Haves

• Experience in cannabis, packaging, or highly regulated industries.
• Previous success in hitting retention and upsell KPIs.
• Familiarity with automation or labeling workflows is a plus.

Apply Today

If you're ready to become a trusted partner to emerging cannabis brands and support their growth through premium packaging and excellent service, we'd love to hear from you.

MORE ABOUT US: Our team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents. Benefits and Perks offered to full time employees include: Flexible Paid Time Off, Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support...all effective the first day of the month following hire. 401(k), Ability to make an immediate impact, Monthly team meetings and frequent social events.

An ideal Calyx candidate looks like: Has experience in the cannabis and/or packaging industry, Thrives in a fast-paced environment, Handles ambiguity with a positive attitude, Rolls up their sleeves to help their team.

How success is measured at Calyx: First 30 days spent getting to know the company and our team! Ability to make an immediate impact - we're growing quickly and want you to help cultivate that! Living our core values: X-treme Ownership, Be Quick, But Don't Hurry, Sustainability Is Multi-Dimensional, We Are Square: Quality Does Not Cut Corners, Customer Is The Only Boss, Earn Success Every Day, The Biggest Failure Is The Failure To Ask For Help, Better Together: Cultivate An Inclusive Environment.

Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities. Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact hr@calyxcontainers.com. (Please note that applications should not be emailed to this address).