Cylinder Customer Service Advisor (fixed Term, 12 Months)

Cylinder Customer Service Advisor

Reports to: Cylinder Support Team Leader

Type: Full-time, fixed term 1 year

Location: Whitegate, Cork

The Role

The Cylinder Customer Service Advisor will be responsible for providing exceptional customer service, managing account queries, and ensuring the smooth operation of cylinder deliveries and stock control. This role requires a proactive, detail-oriented individual who can handle multiple tasks and support team members with a positive attitude.

Responsibilities

• Respond to all customer enquiries in depot and via phone, email, and CRM.
• Manage account queries effectively.
• Handle account creation, change of ownership, termination, and associated processes.
• Reconcile deliveries, both inwards and outwards.
• Maintain and update the cylinder gas database with accurate information.
• Perform data analysis and reporting for stock control.
• Ensure adherence to procedures and compliance requirements.
• Process cash sales as required.
• Support other team members with an enthusiastic, approachable attitude.
• Perform filing and administration tasks.
• Undertake any other duties requested in line with Team Leader and Company objectives.
• Ensure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury.
• To deliver excellence in customer experience (CX) by embodying Calor's values and upholding the standards of accountability, seamless service, and curiosity