Customer Service Agent

Customer Service Representative

We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service. You will be the first point of contact for all Calor domestic and commercial customers throughout Ireland and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.

Main responsibilities:

• Manage calls relating to customer queries in a professional and efficient manner.
• Acquire and accurately capture and update all necessary customer information.
• Provide clear, informative, and expert advice in relation to all aspects of Calor service with a confident and positive attitude.
• Deliver excellence in customer experience (CX) by embodying Calor's values and upholding the standards of accountability, seamless service, and curiosity.
• Resolve problems to customer satisfaction in a timely fashion.
• Ensure that all admin and reporting is conducted in accordance with the required processes and procedure.
• Ensure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury.
• Outbound customer campaigns as required.
• Any other ad hoc duties which may involve direct contact and support of other departments.