Public Relations & Customer Support Specialist

Public Relations & Customer Support Specialist

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Role Overview

As the Public Relations & Customer Support Specialist, you'll represent Calo in Qatar with professionalism and warmth. You'll lead PR initiatives, strengthen B2B relationships, and deliver exceptional customer experiences. This role combines strategic PR activities (media, events, brand building) with hands-on customer engagement, ensuring that every interaction reflects Calo's standards of excellence. You'll also manage governmental and business clearances, work closely with internal teams, and play a key role in growing Calo's presence and reputation in the Qatari market.

What You'll Do

• Develop and execute PR strategies to strengthen Calo's brand image in Qatar.
• Manage press releases, media relations, and public events.
• Proactively engage with customers via calls, meetings, and digital platforms.
• Ensure flawless bilingual communication (Arabic & English).
• Monitor customer feedback and collaborate with internal teams to solve challenges.
• Support business development through stakeholder relationship management.
• Handle governmental and business clearances with accuracy and efficiency.
• Act as the main point of contact for local media and public inquiries.
• Identify partnership and community engagement opportunities.
• Resolve escalated customer issues with empathy and speed.
• Stay ahead of market trends and competitor activity to sharpen CX and PR strategies.

What We're Looking For

• Nationality: Qatari
• Experience: 2–4 years in Public Relations and/or Business Development with customer-facing responsibilities.
• Proven track record in client relationship management and media communication.
• Skilled in media management, PR, and brand promotion.
• Strong understanding of B2B engagement and customer experience best practices.
• Familiarity with business clearance processes in Qatar.
• Fluent in Arabic and English (spoken and written).

Who You Are

• Charismatic, approachable, and a natural brand ambassador
• Professional and proactive, adaptable in fast-paced environments
• Confident problem-solver with strong decision-making skills
• Able to balance strategic PR priorities with customer service needs

The Hiring Journey

• Screening meeting with our TA team (30 mins)
• Technical interview with the hiring manager (30–60 mins)
• 2nd Technical interview with the team (30 mins)
• Culture-fit interview (30 mins)
• Offer stage

Ready to Join?

If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let's gooo!