Staff Customer Experience Professional, SMB Assisted Support Strategy

Customer Experience Professional

We're looking for a skilled and passionate Customer Experience Professional to elevate the QuickBooks Assisted Support experience for our Small Business Customers. You'll play a key role in improving the customer journey, ensuring seamless, successful issue resolution, and product guidance experiences for Quickbooks customers. You'll collaborate cross-functionally to gain a deep understanding of customer needs, shaping how our experts deliver value. You'll be instrumental in optimizing efficiency and identifying opportunities that directly impact our bottom line. If you thrive in a fast-paced, highly collaborative environment and can seamlessly transition between strategic thinking and diving deep into details, we want to hear from you.

Key Responsibilities

• Drive Strategic Initiatives
• Elevate the Customer Experience
• Innovate & Scale Solutions
• Cross-Functional Leadership
• Leverage Analytics and Insights to Improve CX and Efficiency
• Apply Design Thinking

Qualifications

• Experience & Industry Expertise
• Educational Background
• Customer-Centered Mindset
• Analytical & Strategic Thinking
• Leadership & Collaboration
• Execution Orientation

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.