Service Desk Analyst

Service Desk Analyst

We are seeking a Service Desk Analyst to join our Full-Time Engagement Professional Division. This role is crucial in providing front-end user support, ensuring that all users, including C-Level Executives, receive excellent service and assistance with their technical needs. As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions.

Responsibilities:

• Provide excellent Service Desk support for A/V, VDI, network connectivity, and latency issues.
• Support users and C-Level Executives both remotely and deskside; must be comfortable interacting with executives and providing white-glove customer service.
• Handle hardware deployments and configurations using Intune.
• Troubleshoot Windows, on-prem Active Directory, and hybrid cloud environments.
• Resolve audio-related issues (majority of tickets), supporting users working remotely and across multiple states.
• Diagnose and repair laptops brought onsite (approximately 10–12 per week).
• Troubleshoot Adobe applications.
• Provision access in Azure and manage group assignments.
• Support SharePoint, OneDrive, and network shares.
• Assist with high-level macOS troubleshooting (approximately 50 mac users).
• Write and update internal knowledge base documentation.
• Support the Infrastructure team with projects as needed.
• Support a large, primarily U.S.-based user environment.

Qualifications:

• 3–5 years of experience providing front-line Service Desk support.
• 1+ years with Active Directory / Azure AD / Entra.

Required Skills:

• Strong troubleshooting experience with MS Office (Excel, Outlook, Word).
• Proficiency with Windows environments.
• Familiarity with macOS environments is a plus.
• Basic networking knowledge.
• Experience with Intune for laptop deployments.
• Experience with JAMF is a plus.
• Experience troubleshooting audio and A/V issues (Teams calls, headsets, conference rooms, etc.).
• Printer and print server troubleshooting (e.g., Printex).
• Experience supporting projects such as Windows rollouts, deployments, or device refreshes.
• Experience using ticketing systems like ServiceNow; ability to write clear documentation and service notes.
• Familiarity with Adobe Suite is helpful.
• Comfortable providing executive-level, white-glove support and interacting with C-Suite.
• Comfortable making outbound calls to users and assisting deskside as needed.
• Effective communication over phone, in person, and via Teams.
• Highly motivated, eager to learn, and adaptable.
• Strong verbal and written communication skills.
• Able to work independently and collaboratively.
• MSP experience or experience supporting a publicly traded company is a plus.

Preferred Skills:

• Experience with JAMF.
• Familiarity with Adobe Suite.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.