Senior Account Manager, Franchise Global Delivery Partnerships

Senior Franchise Account Manager

The future of food delivery means moving beyond simple transactions to building deep, resilient partnerships with the world's most iconic brands. As a Senior Franchise Account Manager, you aren't just managing a list of accounts; you are navigating the complex, high-stakes world of global QSR giants like Starbucks, McDonald's, and Yum! Brands. This role is for someone who thrives in the "messy middle"-where corporate strategy meets franchisee reality. You'll need to earn trust fast, stay calm under the pressure of difficult partner conversations, and move with urgency in an environment where the answers aren't always clear. If you are a resourceful problem-solver who takes extreme ownership of results and enjoys the challenge of influencing without authority, you'll find a home here. We are looking for those who see ambiguity as an opportunity to build a new playbook, not a reason to wait for one.

What You'll Do

• Navigate Complexity: Lead day-to-day interactions with key decision-makers within high-value franchise groups, balancing their local needs with global corporate brand strategies.
• Solve for the Real World: Employ critical thinking and grit to unblock internal roadblocks and resolve difficult partner objections, turning "no" into a path forward.
• Drive Strategic Growth: Pitch and secure marketing investments and product adoption by translating Uber's complex offerings into creative, value-driven solutions for franchisees.
• Own the Analysis: Partner with Ops Analysts to dive into the data, uncovering the "why" behind trends and delivering meaningful insights that change how partners view their business.
• Lead Through Influence: Collaborate cross-functionally across marketing, product, and legal to be the voice of the merchant, ensuring our platform evolves to meet the needs of our largest partners.
• Execute with Discipline: Manage recurring business reviews and complex pipelines with precision, ensuring that while the environment is fast-paced, no detail is overlooked.
• Build Long-Term Trust: Move beyond the sale to become a strategic advisor, managing the tiny details of account health while never losing sight of the multi-year partnership vision.

Basic Qualifications

• 5+ years of experience, ideally in account management, consultative sales, or business development.
• Proficiency in using data-driven insights to influence stakeholders and measure the impact of business initiatives.
• Experience with Salesforce and Excel to manage pipelines and analyze performance metrics.
• Proven track record of managing complex partnerships and leading high-level presentations for diverse organizational levels.
• Bachelor's Degree

Preferred Qualifications

• Systems Thinker: Experience managing enterprise partnerships or large-scale franchise organizations, ideally within the QSR or marketplace sector.
• Resilient Mindset: A "go-getter" mentality with a high degree of ownership and the ability to stay adaptable in a rapidly shifting competitive landscape.
• Creative Negotiator: Strong negotiation and forecasting skills with an ability to craft creative deal terms that capture mutual value.
• Analytical Storyteller: Ability to translate complex technical concepts and data points into high-impact, actionable recommendations for executives.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, and Thursday in-office.

For Chicago, IL-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. For New York, NY-based roles: The base salary range for this role is USD$98,000 per year - USD$109,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$98,000 per year - USD$109,000 per year. For all locations this role includes a 30% Sales Incentive Bonus potential. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.