SAP FICO Support Lead

SAP FICO Support Lead

We are seeking a motivated SAP FICO Support Lead with 3–5 years of SAP Finance (FICO) functional experience to join our dynamic team. This role is ideal for someone who enjoys hands-on problem-solving, excels at supporting end users, and is ready to take on leadership responsibilities by managing a small team of managed support resources. The ideal candidate will have a solid foundation in SAP S/4HANA Finance, strong communication skills, and a customer service focus.

What You'll Do:

• Serve as the primary point of contact for SAP FICO break/fix support tickets, troubleshooting and resolving issues related to Finance modules (GL, AP, AR, Asset Accounting, Controlling, etc.).
• Coordinate and manage a team of managed support resources (combination of India and U.S), ensuring timely ticket resolution and high-quality service delivery.
• Collaborate with business users and IT partners to clarify requirements, document issues, and communicate solutions.
• Escalate complex issues to senior team members, SAP (or other third-party vendors) when necessary, while maintaining ownership of the ticket lifecycle.
• Track support metrics, prepare status updates, and contribute to continuous improvement initiatives within the Finance support area.
• Assist with minor configuration changes, user training, and documentation updates as needed.
• Participate in regular meetings with business stakeholders and managed services partners.

Requirements What You Need:

• 3–5 years of hands-on SAP FICO (Finance) functional support experience, preferably with SAP S/4HANA.
• Experience handling break/fix support tickets and basic configuration in core Finance modules (GL, AP, AR, Asset Accounting, Controlling).
• Strong analytical and troubleshooting skills, with attention to detail and a commitment to customer satisfaction.
• Ability to manage and coordinate a team of support resources (internal or external/managed services).
• Excellent verbal and written communication skills; able to interact effectively with both technical and non-technical stakeholders.
• Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent experience).
• Proactive, organized, and able to prioritize tasks in a fast-paced environment.

Bonus Qualifications:

• Experience with SAP ticketing tools (e.g., ServiceNow, JIRA) and reporting.
• Exposure to integration with other SAP modules (MM, SD) or third-party systems.
• Prior experience training end users or creating support documentation.
• SAP certification in Finance or related areas.