LMS Customer Support

Job Opportunity

This role is part of a fast-growing industry leader delivering innovative, cloud-based enterprise collaboration solutions that transform how people work. You will join the Learning & Enablement organization, partnering with adoption experts and product specialists to ensure global customers receive a seamless and high-quality learning experience. You will serve as a key point of contact for learner inquiries, course enrollment support, and order validation across multiple internal systems, helping ensure a smooth end-to-end learning journey for customers.

Responsibilities Include:

• Provide day-to-day customer support for LMS users, responding to learner questions and resolving issues related to course access, registrations, and enrollments
• Manage and resolve support requests using Zendesk or similar ticketing systems, ensuring timely and accurate responses
• Support course enrollment workflows, including verifying learner eligibility and confirming approvals prior to enrollment
• Work within multiple internal systems beyond the LMS, including: Billing platforms, Enrollment tracking tools, Proprietary internal finance software (Modulus)
• Validate that course purchases made through Learning & Delivery platforms are properly approved in Modulus before enrollment
• Investigate and resolve discrepancies related to orders, enrollments, or access issues
• Communicate clearly with learners and internal teams regarding status, next steps, and resolution
• Document processes and contribute to internal knowledge bases or user guides
• Collaborate with Learning, Enablement, and Operations teams on process improvements and special projects as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements:

• Experience in a customer support, operations, or systems support role
• Familiarity with ticketing systems such as Zendesk
• Strong attention to detail and ability to manage multiple systems and workflows
• Comfortable supporting customers in a software-driven environment
• Strong written and verbal communication skills
• Ability to explain processes and resolutions clearly to non-technical users
• Familiarity with Learning Management Systems (LMS) (user-side support, not administration)
• Experience supporting billing, finance, or enrollment systems
• Exposure to proprietary or internal enterprise software platforms
• Experience supporting global or enterprise customer bases