Key Account Manager (strategic Growth Accounts)

Job Responsibilities

Revenue Creation: Growth Strategy, Expansion, and Commercial Terms

Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization.

Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts.

Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies.

Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems.

Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth.

Represent GRAIL at industry meetings, customer events, and conferences, as needed.

Sales Alignment

Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies.

Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations.

Implementation and Launch

Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings.

Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth.

Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking.

Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).

Present insights, outcomes, and recommendations to senior external stakeholders.

Collaborate internally to ensure alignment on performance metrics, adoption trends, and improvement opportunities.

These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

Required Qualifications

Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience

3+ years of experience in healthcare sales, strategic account management, or client partnerships.

Ability to travel up to 60% to GRAIL sites, company and industry-related events and to support customer accounts.

Preferred Qualifications

Demonstrated success in diagnostics, biopharma, digital health, or healthcare technology in a customer-facing commercial role.

Proven experience managing large, complex accounts and engaging senior leadership in strategic account management capacity.

Strong understanding of digital health business models, provider networks, or B2B2C healthcare partnerships.

Entrepreneurial mindset with the ability to operate effectively in ambiguous, fast-evolving environments.

Excellent written and verbal communication skills, with strong executive presence and stakeholder management capabilities.

Track record of collaborating cross-functionally to launch and scale new offerings.

Comfort owning and managing revenue goals and using data and operational insight to drive results.

The expected, full-time, annual base pay scale for this position is $118K-$156K. Actual base pay will consider skills, experience, and location. This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidates qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities.