IT Support Specialist (part - time)

Job Posting

An employer is looking for a part-time IT Support Specialist to help support a non-profit organization in San Francisco, CA. Our client provides case worker services to people who are unhoused or living with complex health needs. We are seeking a reliable IT Specialist to provide part-time technical support and assist with maintaining secure, functional systems for their growing team. The ideal candidate is organized, dependable, and comfortable supporting a small nonprofit environment using Microsoft 365, OneDrive, Apple, and basic HIPAA compliance practices.

Key Responsibilities:

• Set up and maintain staff computers, tablets, and phones
• Troubleshoot software and hardware issues (Microsoft 365, OneDrive, Teams, printers, Apple, Dell, HP, Lenovo, etc.)
• Manage user accounts, password resets, and device access
• Assist with implementing security updates and backups
• Support leadership with IT documentation and equipment tracking
• Set up firewall and upkeep with maintenance of security in office setting with cloud based systems.
• Have oversight over security and alignment with SFCV policies and rules.

Position is hybrid but may need to come onsite as needed or 1x a week to help with specific issues.

Part-time - 15 hours a week (open to candidates that are only available in the afternoon/evenings and weekends) - Paying between 35-40/HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements:

• 3+ years of experience in IT support, helpdesk, or technical troubleshooting
• Strong knowledge of Microsoft 365, Windows and Apple environments (Intune, Azure)
• Familiarity with data protection and HIPAA privacy standards preferred
• Excellent communication and problem-solving skills
• Ability to work independently and respond to requests