IT Support Specialist

It Support Specialist

TEKsystems Global Food distribution and manufacturing customer is in need of an IT Support Specialist with experience supporting manufacturing environments and technology. This resource will be responsible for IT support for a few sites within a 20 mile radius with 80% of their time at the core site. Some travel may be required 1 day a week if needed. These sites have roughly 200 users but not all have access to technology. This person needs to be familiar with manufacturing floor technologies and how they can be impacted. There are a few other people in Technology at these sites but this person will be the main support specialist. This will be a minimum 1 year long engagement with goals to extend based on performance.

Top Skills Details:

• 3-5 years experience running and supporting plant/manufacturing facilities end user technology- Windows, Mac, Printers, Mobile devices IOS/Android
• Printer and scanner installation, configuration, troubleshooting
• Conference room technology- Teams, Zoom WebeX - AV support
• Remote support tools and ticketing systems
• Basic Active Directory and Group Policy software deployment

This role is responsible for providing day-to-day technical support and maintenance for end user compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training. This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.

Key Accountabilities and Outcomes:

• Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets
• Install, configure, and maintain printers, scanners, and multifunction devices
• Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment
• Perform device setup, configuration, and deployment for new employees and equipment refresh cycles
• Assist end users with software installations, updates, and application issues
• Provide on-site and remote technical support to resolve hardware and software problems
• Train end-users on device usage, software applications, and best practices
• Document support activities, maintain device inventory, and generate reports on support metrics and device performance

Knowledge and Experience:

• 3+ years of experience in end user support, help desk, or desktop support
• Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android)
• Experience with printer and scanner installation, configuration, and troubleshooting
• Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx)
• Experience with device imaging, deployment, and configuration management tools
• Understanding of Active Directory, Group Policy, and enterprise software deployment
• Proficiency in remote support tools and ticketing systems
• Strong customer service orientation with excellent interpersonal skills

This is a contract position based out of Santa Ana, CA. Pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Santa Ana, CA. Application deadline is anticipated to close on Jan 23, 2026.