Helpdesk Support Analyst

Helpdesk Support Analyst

We are looking for a skilled Helpdesk Support Analyst to join our team in Petaluma, California. In this long-term contract role, you will be responsible for providing technical support to ensure the smooth operation of desktop systems and applications. As part of a non-profit organization, you will contribute to maintaining an efficient and secure IT environment.

Responsibilities:

• Provide technical assistance for desktop hardware, software, and peripherals to resolve user issues effectively.
• Manage Active Directory tasks, including user account setup and maintenance.
• Install, configure, and troubleshoot Windows 10 operating systems and applications.
• Perform desktop imaging and ensure systems are properly prepared for deployment.
• Assist in managing Okta authentication and access control systems.
• Utilize ticketing systems to track, prioritize, and resolve service desk tickets.
• Support users with Office 365 applications and address any related concerns.
• Conduct regular maintenance and updates for workstations to ensure optimal performance.
• Collaborate with team members to improve support processes and enhance user experience.
• Address technical issues promptly to minimize disruptions in daily operations.

Requirements:

• Minimum of 3 years of experience in desktop support or a related role.
• Proficiency in managing PC desktops and workstations.
• Hands-on experience with Active Directory for user account management.
• Strong knowledge of Windows 10 installation and troubleshooting.
• Familiarity with desktop imaging and deployment processes.
• Experience with Okta and Office 365 applications.
• Ability to work efficiently with ticketing systems to resolve support tickets.
• Excellent problem-solving skills and attention to detail.