Help Desk/desktop Support Analyst

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Santa Monica, California. This contract position is ideal for an individual who excels at providing technical assistance and solving IT-related issues efficiently. The role requires a proactive approach to troubleshooting and a strong understanding of both Windows and Apple systems.

Responsibilities:

• Provide timely technical support for users experiencing hardware, software, or network issues.
• Resolve service desk tickets while ensuring customer satisfaction and adherence to service standards.
• Manage and maintain user accounts within Active Directory.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and Apple Macintosh systems.
• Assist with software installations, updates, and system configurations.
• Collaborate with team members to identify and implement solutions for recurring technical problems.
• Monitor system performance and report any potential concerns to the appropriate teams.
• Educate users on basic troubleshooting techniques and best practices.
• Document and maintain accurate records of issues, resolutions, and updates.
• Respond promptly to urgent technical requests and prioritize tasks effectively.

Requirements:

• Proficiency in Active Directory management and maintenance.
• Strong experience with Microsoft Windows 10 and Apple Macintosh systems.
• Solid understanding of basic troubleshooting techniques for hardware and software.
• Familiarity with service desk ticketing systems and workflows.
• Ability to communicate technical information clearly to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Capability to work independently and as part of a team in a fast-paced environment.
• Prior experience in a help desk or desktop support role is preferred.