Help Desk - Remote Eligible

IT Support Specialist I

Location: Southern California (Primarily Remote | Occasional LA Office Presence) Compensation: Up to $75,000 annually Employment Type: permanent, Non-Exempt

About the Role:

We're seeking a customer-focused IT Support Specialist I to serve as the frontline technology partner for attorneys and detail oriented staff in a fast-paced, high-performance environment. This role is ideal for someone who enjoys solving problems, providing white-glove support, and building trust with senior professionals—all while growing their IT career. You'll be the first point of contact for technical issues, supporting a wide range of end-user technologies commonly found in large detail oriented services organizations. While primarily remote, candidates must be based in Southern California for occasional in-office support.

What You'll Do:

• Serve as the primary contact for IT support via phone, email, and ticketing system
• Resolve 25–35 daily incidents involving applications, Windows systems, hardware, printers, mobile devices, and basic network access
• Manage and document incidents using ServiceNow, maintaining a strong call-to-ticket ratio
• Escalate complex issues to Level II teams and follow through to resolution
• Deliver exceptional customer service to attorneys, leadership, and staff
• Create and maintain IT knowledge base documentation
• Collaborate with engineers on testing software, images, and documentation

Why Join:

• Primarily remote role with strong work-life balance
• Competitive compensation up to $75K
• Exposure to senior leadership and cutting-edge legal technology
• Collaborative IT team with opportunities to learn and grow

If you're dependable, service-driven, and ready to be the trusted IT partner for a high-performing organization, we'd love to hear from you.

Requirements:

• Required: 1+ year of IT support experience in a medium-to-large law firm or detail oriented services environment
• Strong expertise in Microsoft Office (especially Word) and Windows OS support
• Experience supporting legal or document-intensive applications
• Excellent communication skills and a customer-first mindset
• Preferred: Associate's or Bachelor's degree (or equivalent hands-on experience)
• Experience with Active Directory, Exchange, Dell hardware, and Windows 10
• Familiarity with document management systems, Adobe Acrobat Pro, and legal software
• Ability to thrive in a fast-paced, high-pressure environment while maintaining confidentiality

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.