Front Desk Admin Customer Service

Front Desk Administrative Assistant/Customer Service

Pay rate: $20/HR Monday to Friday - 40 hours per week

Role Overview

As a Front Desk Administrative Assistant, you will serve as a Customer Service Representative, supporting clients in a print production environment. The ideal candidate will possess strong communication skills and a commitment to excellent customer service, coordinating and processing customer orders across multiple channels (mail, email, fax, phone, and walk-in).

Key Responsibilities

• Provide information regarding products, processes, and production turnaround times
• Process work orders received in-person, electronically, or by hard copy
• Promote additional services and merchandise to current/past customers
• Inform customers on unit prices, shipping dates, delays, and required information
• Deliver friendly, enthusiastic customer experiences
• Prepare estimates and invoices, and oversee logistics with dispatch
• Enter jobs into computer system and initiate billing
• Review hard-copy documents for completeness and quality
• Communicate with customers to resolve order questions
• Ensure customer instructions are complete and clear
• Note and advise management of order-related issues
• Consult with production staff on costs and deadlines; communicate updates to customers
• Route materials to appropriate production areas
• Troubleshoot and resolve digital order issues
• Provide regular job status updates to customers
• Coordinate order delivery, resolve shipping issues, and expedite as needed
• Support other departments and complete additional tasks as assigned

Required Skills & Qualifications

• High school diploma or equivalent
• Reliable daily attendance and punctuality
• Experience in print production environment preferred
• Willingness to participate in training
• Ability to promote company products and services
• Capable of performing all essential job tasks
• Strong competency and ability to learn required software (e.g., MFG)
• Clear, effective communication with team and customers
• Knowledge of the printing industry (AEC, bindery, finishing) is a plus
• Ability to track orders and keep customers informed
• Competence in providing accurate cost estimates
• Comfortable handling multiple tasks and working in a fast-paced environment
• Ability to work independently with minimal supervision

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.