Customer Support Specialist (0nsite)

Customer Support Specialist

Location: Oxnard, CA, United States

Job Family: Support

Job Type: Regular

Parker Hannifin Corporation's Bioscience & Water Filtration Division focuses on the intersection of biological sciences and filtration technologies to address critical challenges in manufacturing processes. We bring decades of experience in the Food & Beverage, Microelectronics, Industrial & Chemical, and Biopharmaceutical industries where purity is a key component in our customer's final products. Within our unique platform, we partner with Biopharmaceutical industry leaders to design bioprocess solutions which streamline production times and increase production volumes. Our engineering expertise in filtration, bioprocess containers, single use assemblies and sensors are integrated to create scalable and automated systems used across biotechnology upstream and downstream applications. Parker Bioscience's success is built on a foundation of core company values but more importantly from our team members who play a vital role in our continued growth. Join our team and make the world a safer place for generations to come through innovation focused on sustainable solutions.

This role will consist of assist in all areas of customer order entry, pricing, shipment expedites, claims, and follow up necessary to provide customer experience according to Corporate and Division policies. Interprets customer requests, investigates complaints, and initiates return requests and corrective action requests based on customer requirements. + Review and process customer orders received via phone, email, fax, and electronically with high degree of accuracy. + Includes verification of terms, quantity, pricing, shipping requirements, request date, etc. for accuracy and to identify customer requirements. + Communicate with customers and Parker personnel in a timely manner regarding customer needs + Operates as close liaison with Production to ensure that quoted delivery dates are attainable while following guidelines of the on-time delivery program. + Communicate with customers regarding inventory, production status or delays, and pricing. + Investigate and analyze circumstances or complaints, and initiate return requests and corrective action requests based on customer requirements. + Assist with customer requests such as product availability and lead time, copies of acknowledgements, tracking information, shipment details, copies of invoices, and special pricing agreements. + Work with production, quality teams and shipping as needed regarding customer order changes, expedite requests and delivery requirements. + Enter, update, and maintain customer records in Division database. + Actively participate in division training requirements. + Ensure order details and backup documentation are stored per Division audit policies. + Review and understand Department and Division processes and policies and execute daily tasks against these with minimal supervision. + Assist other departments as required.

Qualifications + High School Diploma/GED required. Additional training or degree preferred. + 1 - 3 years of experience in manufacturing Customer Service-related area + Excellent written, verbal, and interpersonal communication + Strong customer service skills and professionalism + Good telephone personality and the ability to work with others + Good email etiquette + Ability to analyze and resolve issues utilizing good judgment and flexibility + Ability to perform work accurately and thoroughly with minimal supervision + Ability to actively attend to, convey, and understand the comments and questions of others + Strong attention to detail and follow up + Mainframe and PC experience + Proficient with office software programs (Excel experience preferred) and office equipment + Technical product knowledge in a manufacturing setting is beneficial