Customer Support Associate, Bilingual - Greek (starlink)
Customer Support Associate, Bilingual - Greek (Starlink)
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.
Responsibilities
In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers.
- Triage and resolve customer issues across multiple channels (digital, voice, etc.).
- Provide technical support to customers using hardware, software, and network expertise.
- Surface product, process, and training issues by pairing quantitative and qualitative methods.
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
- Create and maintain an internal knowledge base and help center collateral
Basic Qualifications
High school diploma or equivalency certificate
1+ years of experience in a front-line customer support role
Fluent in English and Greek
Preferred Skills and Experience
Excellent problem-solving and sleuthing skills.
Excellent written and verbal communication skills.
Excellent empathy, active listening, and resiliency skills.
Strong attention to detail and time management skills.
Willingness and ability to flex weekend and night shift hours as needed to support our growth.
Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment.
Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
Additional Requirements
Must be available to work scheduled shifts, including holidays.
Must be available to work overtime hours and/or weekends as needed.
This is not a remote position and will require relocation if not already local to the Hawthorne, CA area.
After 1 week of classroom training Monday to Friday 9AM-5:30PM, must be available to work 10 hours a day on one of the following shifts:
- Shift Alpha: Sunday - Thursday 10:00 PM - 8:30 AM PST
Compensation and Benefits
Pay range:
- Level 1: $24.00/hour
- Level 2: $25.00/hour
- Level 3: $27.00/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.