Customer Service Supervisor

Customer Service Supervisor

At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion our Company standards of conduct while fostering an inclusive and collaborative work environment. Transdev is looking for a Customer Service Supervisor who is responsible for supervision of customer service representatives, training of new hires, identifying training opportunities, writing performance evaluations, and dealing with and resolving escalated situations. Chiefly, this position is responsible for ensuring the entirety of the customer service department is meeting all desired service levels. As a Customer Service Supervisor, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community. Transdev is proud to offer:

+ $30.00/hour to start

+ Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

+ Paid time off & vacation.

Responsibilities:

• Help the call center maintain a call center abandon rate of 5% or less
• Effective management of escalated issues/complaints
• Assist with customer service & reservation call queues as needed
• Ensure the quality of calls amongst all team members
• Effectively manage team productivity
• Meet or exceed monitored team call targets each quarter
• Ensure schedule adherence
• Maintain accurate employee records
• Timely completion of quarterly and annual performance reviews
• Follow company policies and procedures in a consistent manner
• Maintain acceptable attendance & punctuality records
• Special projects assigned by manager
• Other duties as assigned

Work Schedule:

This position must be available to work a set schedule, generally Sunday through Thursday, 8:00-5:00PM. Will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays. Occasional overtime may be required.

Minimum Qualifications:

• Possess a high school diploma or equivalent.
• Experience working with the elderly or persons with disabilities preferred.
• Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.
• Experience using a personal computer is a must.
• Have proficient English skills both verbally and in written form.
• Must be organized and focused.

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.