Customer Service Representative

Freight Forwarder / Customer Service Representative

We are looking for a dedicated Freight Forwarder / Customer Service Representative to join our team in Torrance, California. In this contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by managing import operations and providing exceptional service. The ideal candidate will have significant experience in freight forwarding and a strong understanding of shipping regulations, customs compliance, and consolidated cargo handling.

Responsibilities:

• Handle all stages of import operations, from initiation to completion, ensuring seamless processes.
• Utilize the Cargowise operating system to manage import workflows efficiently.
• Coordinate the handling of consolidated cargo, ensuring compliance with customs regulations and minimizing disruptions.
• Build and maintain strong relationships with customers, addressing inquiries and resolving issues promptly.
• Negotiate rates with carriers, trucking companies, and other vendors to optimize costs.
• Manage cross-border shipments, ensuring alignment with shipping regulations and documentation requirements.
• Collaborate with team members to meet deadlines and maintain high levels of customer satisfaction.
• Adapt to high-pressure environments while maintaining a positive and focused demeanor.
• Proactively identify and resolve challenges to enhance operational efficiency.

Requirements:

• At least 3 years of experience in a freight forwarding company managing import operations.
• Proficiency in using the Cargowise operating system.
• Demonstrated expertise in handling consolidated cargo and customs compliance.
• In-depth knowledge of shipping regulations, including customs procedures and documentation.
• Strong negotiation skills with carriers, trucking companies, and vendors.
• Proven ability to deliver excellent customer service and build lasting relationships.
• Experience managing cross-border shipments and ensuring regulatory compliance.
• Ability to work effectively under pressure while maintaining attention to detail.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.