Customer Service Representative

Customer Service Representative Contract Position

We have an outstanding contract position for a Customer Service Representative to join a leading company located in the Van Nuys, CA surrounding area. Pay Rate: $23- $25/hour. Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Job Responsibilities:

• Responsible for the sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.)
• Answer customer inquiries in a timely manner.
• Maintain customer relations.
• Remedy customer issues.
• Communicate and coordinate with internal departments.
• Act as backup for the front desk (i.e., covering phones, greeting visitors).
• Cold call customers.
• Work with customers to understand and anticipate future needs.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Basic Hiring Criteria:

• Requires a high school diploma or equivalent.
• 2-4 years of experience.
• Has developed knowledge and skills through formal training or considerable work experience.
• Entry level often for those with work experience in the skill area.

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply.

VEVRAA Federal Contractor/Request Priority Protected Veteran Referrals/Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance