Customer Service Representative - Hillsdale Shopping Center

Job Opportunity

This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life includes assisting customers with a variety of transactions through a seamless and friendly experience, demonstrating expertise in all technologies used in the store environment, inspiring trust, teamwork, and positive team relationships, defusing customer situations and providing resolution in a timely and effective manner, ensuring the security and privacy of customer information through education, compliance, and resolution of issues, motivating and inspiring others to adopt initiatives such as our Nordstrom Rewards program, and working a flexible schedule based on department needs.

You own this if you have the ability to effectively build relationships with your customers, peers, and leadership, proficiency in multiple operating systems such as MS Windows, iOS, and Android, clear, effective communication with strong interpersonal skills, the ability to prioritize multiple tasks in a fast-paced environment, accountability, initiative, and a high level of ownership.

Nordstrom is proud to offer a variety of benefits to support employees and their families, including medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources.

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $20.40 - $21.20 Hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative, and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson, or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within, and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust, and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big, and inspire innovation. HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued, and part of one community. Come on! Join us!